Refund policy
All articles can be returned to & nbsp; span> kokochao. com & nbsp; within a legal period of 14 days from receipt of the order. To do this, you just have to point out your intention to return to us an article (s) as well as the reason for your return, at the following address: return@cooldesign.fr. The product will have to be returned in its condition and in its original packaging, intact, in perfect state of resale, accompanied by all possible accessories, job notices and documentation, and should not have been used, worn or have suffered as a minimal deterioration, and be in a perfect state of cleanliness. The return costs are the responsibility of the customer. Kokochao.com span> & nbsp; Guarantees for the package to arrive at your destination and intact (Colissimo followed, registered mail, additional insurance guaranteeing it if necessary the compensation of products up to their real market value in the event of spoliation or loss of the goods, etc. .), The return taking place at the risk of the customer. span>
any return must be shipped to the following address: span>
Hermès Dépôt- Kokochao.comReturns & nbsp; span>
108 chemin de sainte Hélène span>
06560 Valbonne span>
France span> span>
The invoice or the delivery note must be attached to the package. span>
any product having been used for personal or professional purposes, carried, damaged, incomplete, washed, or whose packaging 'Origin is deteriorated (apart from the normal opening of the packaging) will not be reimbursed, exchanged, returned to the sender. Any product returned within a period exceeding 14 days of receipt of the order will not be refunded, exchanged, returned to the sender. Any personalized product will not be refunded or exchanged. Any special order (personalized quote) will not be refunded or exchanged. Baby/child teats are neither recovered nor exchanged for hygiene reasons. The items purchased on sales or promotions may be the subject of an exchange or a voucher but cannot be refunded. span>
in the case of an exchange, in mainland France, which is only possible for the same article but in color or different in size from the fashion radius only (clothing), and subject to the availability of the article, the re-attendance costs with the customer are covered by kokochao.com b> span> . If the desired item in exchange is more expensive than the item returned, a balance will be paid by the customer. Otherwise, you will receive a price of the price difference. span>
In the case of a refund, it will be made within 14 days, with the exception of the costs transport. If during his order the Customer benefited from a promotional advantage (reduced price, shipping costs offered, etc.), he will be reimbursed at the price he really paid or that he should have paid if he no longer responds to conditions to benefit from it. In the event that the sum of the items kept by the customer no longer reaches the amount allowing him to benefit from the free delivery costs, a lump sum of € 4 will be deducted from the amount to be reimbursed (participation in delivery costs). Neither customs fees nor the real shipping costs of the first shipment will be reimbursed, even if they were initially offered. & Nbsp; span>
in case of withdrawal of your order, the Simple referral to your order without declaration or the refusal to take your home delivery or in relay point are not enough to express your desire to withdraw. If you wish to exercise your right of withdrawal, you must complete the withdrawal form available by requesting us by email at return@ kokochao.com. in case of 'Exercise of the right of withdrawal, kokochao.com span> & nbsp; span> is required to reimburse the sums paid by the customer, without cost, with the exception of return costs. The refund is due within a maximum of 14 days. span>