Terms of sale
📜 TERMS AND CONDITIONS OF SALE – KOKOCHAO.COM
Last updated: June 18, 2026
1. SELLER IDENTITY
The website www.kokochao.com is published by:
HERMES DEPOT
Simplified Joint-Stock Company (SAS)
Share capital: €1,500
RCS Grasse 811 560 077
EU VAT number: FR31 811560077
Registered office:
108 Chemin de Sainte-Hélène
06560 Valbonne – France
Email: contact@kokochao.com
Phone: 06 11 36 80 16
Hereinafter referred to as “the Seller”.
PART I – B2C TERMS (CONSUMERS)
2. SCOPE
These Terms and Conditions of Sale apply to any order placed on Kokochao.com by a natural person acting for non-professional purposes.
Where a sale is made to a consumer residing in another Member State of the European Union, that consumer benefits from the mandatory protective provisions provided by the law of their country of residence in accordance with Regulation (EC) No 593/2008, known as “Rome I”.
3. PRODUCTS
The products offered for sale are those shown on Kokochao.com on the date of the order, subject to availability.
Kokochao offers in particular home décor items, lifestyle products, officially licensed products, geek items, gifts, accessories and merchandise.
Photographs, illustrations, visuals and descriptions are provided for information only and have no contractual value.
Minor variations in colour, presentation or packaging may occur depending on production runs.
4. PRICES
Prices are stated in euros including all taxes (TTC), excluding delivery charges.
Applicable delivery charges are shown before final confirmation of the order.
In the event of an obvious and clearly unrealistic pricing display error resulting in particular from a technical or human malfunction, the Seller reserves the right to cancel the order after informing the Customer.
5. ORDER
The order becomes final after:
• validation of the shopping cart;
• acceptance of these Terms and Conditions of Sale;
• payment authorisation.
The Seller reserves the right to refuse or cancel any order for legitimate reasons, in particular in the event of:
• suspected fraud;
• a payment incident;
• abusive use of promotions;
• manifestly incorrect or incomplete information.
6. PAYMENT
Payment is made using the secure payment methods offered on the website.
The payment is debited when the order is processed.
Payments are secured through approved service providers.
The Seller never has access to the Customer’s complete banking details.
In the event of an abusive payment dispute or an unjustified chargeback procedure, the Seller reserves the right to take any appropriate action to obtain payment of the sums due and compensation for the loss suffered.
7. DELIVERY
Orders are prepared within an indicative period of 1 to 7 business days, excluding weekends and public holidays.
The delivery times communicated when the order is placed correspond to carrier estimates and are provided for information only.
In any event, delivery will take place within the maximum statutory period of thirty (30) days from conclusion of the contract, unless otherwise specifically agreed with the Customer.
For sales outside the European Union, the Customer is considered the official importer of the product. The Customer is responsible for complying with the laws applicable in the destination country and for paying any customs duties, local taxes and import charges.
A shipping confirmation email containing a tracking number is sent to the Customer.
Full details are set out in the Shipping Policy.
8. TRANSFER OF RISK
In accordance with Article L216-4 of the French Consumer Code, the risk of loss or damage to the products transfers to the Customer when the Customer takes physical possession of the products.
9. RIGHT OF WITHDRAWAL
The Customer has fourteen (14) days from receipt of the products to exercise the right of withdrawal.
The request may be sent to:
Full details are set out in the Returns and Refunds Policy.
10. STATUTORY WARRANTIES
Statutory guarantee of conformity
In accordance with Articles L217-3 to L217-20 of the French Consumer Code:
The consumer has two years from delivery of the goods to invoke the statutory guarantee of conformity if a lack of conformity appears.
During this period, the consumer only needs to establish the existence of the lack of conformity and not the date on which it appeared.
The statutory guarantee of conformity entitles the consumer to repair or replacement of the goods within thirty days of the request, free of charge and without significant inconvenience.
If repair or replacement is impossible, the consumer may obtain a price reduction or termination of the contract under the conditions provided by law.
Warranty against hidden defects
In accordance with Articles 1641 to 1649 of the French Civil Code, the Customer may bring a claim under the warranty against hidden defects.
No provision of these Terms and Conditions of Sale limits the statutory warranties to which the consumer is entitled.
11. PERSONAL DATA
Personal data is processed in accordance with the Privacy Policy and the General Data Protection Regulation (GDPR).
Transfers outside the European Union may take place through service providers offering safeguards that comply with applicable regulations.
12. CONSUMER MEDIATION
In the event of a dispute, the Customer must first send a written complaint to Kokochao customer service in order to seek an amicable solution.
If no agreement is reached, the Customer may use the consumer mediator free of charge:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
14 rue Saint Jean
75017 Paris – France
European online dispute resolution platform:
https://ec.europa.eu/consumers/odr
Use of mediation is optional and does not deprive the Customer of the right to bring proceedings before the competent courts.
13. GOVERNING LAW
These Terms and Conditions of Sale are governed by French law.
The Customer nevertheless benefits from any mandatory protective provisions applicable in their country of residence within the European Union.
PART II – B2B TERMS (PROFESSIONAL CUSTOMERS)
Article 1 – Scope
These B2B Terms and Conditions of Sale apply to professionals, associations, public authorities, foundations, works councils and similar organisations.
Professional customers do not benefit from the right of withdrawal provided for by the French Consumer Code.
Article 2 – Orders
Orders are firm and final once confirmed.
Article 3 – Prices
Prices are stated in euros excluding taxes (HT).
The applicable VAT rate is the rate in force on the date of the order.
Article 4 – Payment
Unless otherwise agreed in writing, payment is due in full at the time of the order.
Any deferred payment may not exceed thirty (30) days end of month.
Article 5 – Late payment
Any late payment automatically gives rise to:
• penalties calculated on the basis of the ECB key interest rate plus ten percentage points;
• a fixed compensation of €40 for recovery costs in accordance with Article L441-10 of the French Commercial Code.
Article 6 – Delivery and transfer of risk
Risk transfers to the professional customer as soon as the goods are handed over to the carrier.
Delivery times are provided for information only.
Article 7 – Claims
Any claim concerning delivery or apparent conformity must be made in writing within forty-eight (48) hours of receipt.
Failing this, the products will be deemed compliant and accepted without reservation, subject to any applicable statutory warranties.
Article 8 – Limitation of liability
HERMES DEPOT’s liability is limited to the amount excluding tax of the order concerned, except in cases of gross negligence or wilful misconduct.
Article 9 – Retention of title
The products remain the property of HERMES DEPOT until the price has been paid in full.
Article 10 – Governing law and jurisdiction
These B2B Terms and Conditions of Sale are governed by French law.
Any dispute relating to their interpretation or performance falls within the exclusive jurisdiction of the Commercial Court having jurisdiction over the Seller’s registered office, even where there are multiple defendants or third-party proceedings.